Shipping Policy

Last updated: November 13, 2026

This policy explains delivery of vitamins, minerals, and other wellness products purchased from VitaminStories.

Where we ship

We ship only to Canada and the United States of America (USA). Billing and delivery country selections are limited to these two countries. We do not offer shipping to any other country. Product availability and carrier service may vary by destination; if a delivery address or product cannot be served, contact us before ordering.

Shipping charges

• Orders under CAD $99.00: CAD $14.99 standard shipping.
• Orders of CAD $99.00 or more: free standard shipping.

The threshold applies to the merchandise subtotal after discounts, before shipping and applicable taxes. If you select another display currency, the converted amounts may vary. Review the shipping charge and order total at checkout before paying.

Processing and estimated delivery

Orders are normally processed within 1–3 business days after order confirmation and payment verification. Business days exclude weekends and public holidays. Stock availability and busy periods may extend processing; contact support for an update on your order.

• Canada: estimated delivery within 3–7 business days after dispatch.
• USA: estimated delivery within 7–21 business days after dispatch.

Processing time is additional to transit time. Delivery dates are estimates, not guarantees. Remote destinations, weather, carrier disruption, holidays, and customs clearance may affect arrival. If no delivery option is available for your address at checkout, please contact us for assistance.

Carriers and tracking

The carrier and service depend on the delivery address. A shipment confirmation email will provide tracking details when your order is dispatched. Tracking may take 24–48 hours to show the first carrier update. Please check your spam folder if you have not received the email.

USA customs, duties, and taxes

Shipments crossing the Canada–USA border may be inspected by customs. Any import duties, taxes, or carrier clearance charges not collected at checkout are the recipient’s responsibility. These charges and customs processing times are outside our control. Product-specific import restrictions may apply; an order we cannot fulfil will be canceled and refunded.

Address changes and cancellations

Check your full delivery address, postal or ZIP code, and contact details before ordering. Email us promptly if you need a correction or cancellation before dispatch. Once dispatched, we cannot guarantee an address change or cancel a shipment. Returns and refunds are handled under our Refund Policy.

Delayed, missing, or damaged deliveries

If tracking stops updating or an order is overdue, contact us with your order number. We will help investigate with the carrier. If tracking says delivered, first check the delivery area, household members, building reception, and the carrier, then contact us if the parcel is still missing.

For a damaged, defective, expired, or incorrect item, contact us within 7 days of delivery with your order number and clear photographs of the item and packaging. Keep the packaging while we review the issue. Do not consume a product with a broken seal, visible damage, or suspected contamination. Approved refunds, replacements, and return instructions follow our Refund Policy.

Receiving and storing supplements

Collect your parcel promptly and follow each product’s storage instructions. Keep vitamins and supplements away from excessive heat, moisture, and direct sunlight. Do not return products without first obtaining instructions from our support team.

Contact us

Email: support@vitaminstories.com
Phone: +1 877 570 5490
VitaminStories — 10227321 Manitoba Ltd.
1596 Regent Avenue, Unit 146
Winnipeg, Manitoba, R2C4H4, Canada

Please include your order number in shipping inquiries. Nothing in this policy limits rights available under applicable consumer law.