Your privacy matters to us. When you shop at VitaminStories, you trust us with your personal information, and we take that responsibility seriously. This Privacy Policy explains how we collect, use, protect, and manage your data when you access our website, make a purchase, or interact with our services. By using VitaminStories, you agree to the practices described here.

1. Information We Collect

We collect information in the following ways:

a. Information you provide directly

When you create an account, place an order, subscribe to our newsletter, or contact support, we may receive:

• Name

• Email address

• Phone number (optional)

• Billing and shipping address

• Payment details (processed securely through third-party gateways)

• Order history

• Any messages you send us

b. Automatic information

When you browse our website, our system collects:

• IP address

• Device type

• Browser information

• Pages visited

• Time spent on pages

• Cookies and tracking identifiers
  This helps us optimize your shopping experience and website performance.

c. Third-party data

If you interact with our social media pages or marketing tools, those platforms may share non-sensitive analytics with us.

2. How We Use Your Information

We use your data to:

• Process orders and provide delivery updates

• Respond to inquiries

• Improve website functionality

• Personalize product recommendations

• Send newsletters or promotional offers (only if you opt in)

• Detect fraud or unauthorized activities

• Maintain accurate transaction records

We do not sell your personal information to any third party.

3. Cookies and Tracking Technologies

Cookies help us remember your preferences, save login sessions, analyze traffic, and improve our site. You can modify your browser settings to limit or block cookies, but some features may not work properly.

4. Sharing Your Information

We share information only when necessary to operate the store:

• Shipping partners to deliver your order

• Payment processors to complete transactions

• Analytics tools that help us understand website usage

• Email service providers for order notifications
  Each partner follows strict data-protection standards.

We may also share information if required by law, such as a legal request or court order.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. This includes encrypted payment processing, secure hosting environments, and restricted internal access.

However, no internet transmission is completely risk-free, so we encourage you to keep your login details confidential.

6. Your Rights

Depending on your location, you may request to:

• Access the personal data we store

• Update or correct your information

• Delete your account

• Opt out of marketing communication

• Disable cookies

• Request a copy of your data

Reach out to us at support@vitaminstories.com for any such request.

7. Children’s Privacy

Our store is not intended for individuals under 16. We do not knowingly collect data from children.

8. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices or content.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will always include the revised date.

10. Contact Us

If you have questions or concerns about this policy, email us at support@vitaminstories.com.

10227321 Manitoba Ltd.,
1596 Regent Avenue, Unit 146, 
Winnipeg, Manitoba, R2C4H4
Canada
+1 877 570 5490