We want every customer to feel confident about their purchase. If you are not satisfied or received the wrong item, this Refund Policy explains how refunds, returns, and replacements work at VitaminStories. Please read it carefully before placing an order.

1. Eligibility for Refunds

You may request a refund under the following conditions:

• You received a damaged or defective item

• You received the wrong product

• The product you received has expired or shows signs of contamination

• Your order never arrived due to courier error

• You changed your mind before the order was shipped

Products must remain unused, unopened, and in original packaging to qualify for a return unless damaged on arrival.

Refunds are not available for:

• Opened supplements

• Partially used products

• Products damaged due to improper handling after delivery

• Items purchased during final-sale promotions

• Orders delivered to incorrect addresses provided by the customer

2. Time Window for Requests

Requests must be submitted within 7 days of receiving your order. Claims beyond this period may not be eligible.

3. Return Process

Here’s how the return procedure works:

1. Contact us at support@vitaminstories.com with your order ID, reason, and supporting photos if applicable.

2. Our team reviews your request within a reasonable timeframe.

3. If approved, we provide return instructions and a return address.

4. Ship the product back in secure packaging.

5. Once received and inspected, we issue the refund or replacement.

Return shipping costs may be the customer’s responsibility unless the return is due to our error.

4. Refund Method

Approved refunds are issued to the original payment method. Processing time typically ranges between 5–10 business days, depending on your bank or payment provider.

5. Order Cancellations

If you wish to cancel your order before it ships, contact us immediately. Once an order is dispatched, cancellations are no longer possible and will instead follow the return process.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, document the issue with photos and contact us right away. We will arrange a replacement or refund at no additional cost.

7. Lost or Missing Packages

If tracking shows your package is lost or undelivered, we will coordinate with the courier to investigate. After confirmation, we may resend the order or provide a refund.

8. Non-Refundable Situations

We cannot accept returns or issue refunds for:

• Products exposed to heat, moisture, or misuse after delivery

• Items without original packaging

• Unauthorized returns

• Items returned beyond the allowed timeline

9. Product Reactions or Side Effects

Individual reactions vary. If you experience discomfort after taking a product, discontinue use and consult a healthcare professional. We cannot provide refunds solely based on personal reactions, as supplements affect individuals differently.

10. Policy Updates

We may modify this policy to reflect operational changes or updated regulations. The latest version will always be available on our website.

11. Contact Us

For any questions about refunds, returns, or replacements, email us at support@vitaminstories.com.

10227321 Manitoba Ltd.,
1596 Regent Avenue, Unit 146,
Winnipeg, Manitoba, R2C4H4
Canada
+1 877 570 5490